Welcome to BCBGMAXAZRIA Shop, where sophistication meets effortless style. We’ve curated this FAQ to provide you with a seamless and refined shopping experience, reflecting our commitment to modern femininity and elegance. If you have any further questions, feel free to reach out to our customer service team at [email protected].
Product Questions
What types of products do you offer?
Our collection embodies timeless elegance and includes a range of sophisticated pieces such as Active Bottoms, Active Swimsuits, Bikini Tops, Cocktail Dresses, Evening Gowns, Jumpsuits, and One Pieces. We focus on versatile, high-quality fashion that complements a refined lifestyle.
Do you offer plus-size options?
Yes, we cater to diverse body types with our Plus Size Bottoms and Plus Size Tops, ensuring every woman can find pieces that make her feel effortlessly sophisticated.
Are your swimsuits available in bra sizes?
Absolutely. Our Bra Sized Swimsuits are designed for a perfect fit, combining style with comfort to enhance your confidence.
Shipping & Delivery
What are your shipping options and costs?
We offer two premium shipping methods to suit your needs:
- Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
- Free Shipping: For orders of $50 or more, we use EMS for delivery within 15-25 days after dispatch.
Do you ship worldwide?
We provide global delivery to most regions, but currently, we cannot deliver to certain Asian countries and select remote areas. We apologize for any inconvenience and are working to expand our reach while maintaining our high service standards.
How long does order processing take?
Orders are meticulously inspected and prepared within 1-2 business days before dispatch, ensuring your selections are packaged with the refinement they deserve.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, you can return it for a full refund or exchange, as we believe every piece in your wardrobe should make you feel effortlessly sophisticated.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the process with the same refined approach that defines our brand.
Payment Methods
What payment methods do you accept?
To accommodate your shopping preferences, we accept all major credit cards (Visa, MasterCard, and JCB) as well as PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your data, ensuring a safe and elegant shopping experience.
Account & Customer Service
How can I contact customer service?
For any inquiries or assistance with orders, please email us at [email protected]. Our team, based in New York, is dedicated to providing refined support that aligns with our brand’s ethos.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows for faster future purchases and easy order tracking, enhancing your overall experience with us.
Thank you for choosing BCBGMAXAZRIA Shop. We’re honored to be part of your style journey and strive to deliver sophistication in every aspect of your shopping experience.